Πολιτική Απορρήτου - ΜΑΝΤΩ - Παιδικά Ρούχα για Αγόρια & Κορίτσια

Privacy Protection Policy

The management and protection of the personal data of the website user is governed by the provisions of the current legislation regarding the protection of personal data, the decisions of the competent Authority and the present conditions. Our company will keep on file and process any personal data of the website users that come to its knowledge, taking at the same time every necessary measure in order to preserve the confidentiality of this information. Therefore, these data are never disclosed to third parties, unless this is required by the Law and/or the competent authorities. The processing of this data will only take place for communication, statistical or historical purposes, as well as for the purpose of improving the services provided, and for this purpose the user provides his consent, which is presumed to exist through the use of the website alone. As long as no contrary order is received, our company is entitled to make use of users' personal data also for the purposes of remote advertising and promotion.

The website is not responsible for the content and services of other websites to which it refers through "links", hyperlinks or advertising banners, nor does it guarantee their availability. Any problems that may arise when visiting/using the websites to which we refer are solely the responsibility of the respective websites. The reference to other websites is made for the convenience of users and in no case creates any form of commitment for anyone.

Users of the website who are minors may not access services that may be considered inappropriate for minors and that cannot be controlled.

Our company reserves the right to change or modify the Privacy Policy at any time, without notice to users. Such changes, modifications, additions or deletions to the Privacy Policy will be effective immediately, i.e. upon their posting. Any use of the website after such change or modification shall be deemed to constitute acceptance by the user of the changes, modifications, additions or deletions.

Processing Manager

Our company under the name "MANTO O.E." and with the distinctive title MANTO based in Paros, Parikia Paros, tel. +30 22840 22635 and email address mandoparos@gmail.com, is the Website and E-Shop Manager.

As a data controller, our Company determines the purposes and manner of processing the personal data (hereinafter "Personal Data") that it collects, stores and generally processes, when you visit, register or use its website and E-Shop.

Processing Description

I. PROCESSING OF PERSONAL DATA THROUGH THE E-SHOP

Our website, https://manto.gr, hosts the electronic store for the exhibition and sale of our products (E-Shop), through which we provide you with the possibility to purchase, through the electronic platform, our products.

FOR WHAT PURPOSE DO WE COLLECT YOUR DATA?

We collect and process your data, which you provide to us through the E-SHOP, for the management of the sale of the products and/or the provision of our services, communication and information regarding the products you have ordered, the order execution stage you, the availability of the products you ordered, the shipment of the products, the management of your debts to the Company, the making of returns and the provision of guarantees and our compliance with the obligations imposed by the applicable legislation, e.g. tax legislation, e-commerce directive.

WHAT DATA DO WE COLLECT ON YOU?

We ask you for the absolutely necessary information to carry out the sale of our products, namely:

• Name (required)

• Surname (required)

• Company Name (optional)

• Billing address (required)

• Shipping address, if different (required)

• Telephone (required)

• Διεύθυνση email (υποχρεωτικό)

• Member name (username) if you subscribe to our E-Shop. (mandatory)

• Access code (login password), if you register in our E-Shop. (mandatory)

• Choose a payment method (mandatory)

The above data are those imposed for the pricing of our products, based on the current tax legislation, their shipment through the cooperating courier company, as well as to be able to inform you about the progress of your order, the availability of the products you ordered and the expected delivery date thereof.

Our Company does not process your credit and payment card details. To pay for your order, you go to the secure payment environment of the credit institution cooperating with us, which manages the processing and execution of credit card payments, securely and under its sole responsibility .

Our Company receives electronically only confirmation of the payment of your order. For refunds made to our credit/debit cards, the credit institution cooperating with us is solely responsible for the relevant processing of this data.

In the event of a withdrawal and refund, which you have paid by cash on delivery, you will need to give us your consent to use the bank account details that you will provide us with when submitting your refund request.

ON WHAT LEGAL BASIS DO WE BASE THE PROCESSING

Our company processes the personal data, which you provide through the E-Shop, exclusively for the fulfillment of our contractual relationship (sale of products) and the fulfillment of our obligations arising from the law, e.g. tax legislation, legislation for e-commerce, etc.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

When you place an order for our products, our Company is required to retain your personal data for ten years so that we can comply with our legal (tax) and contractual obligations.

If you do not place an order and simply register in our E-Shop, we will retain your personal data until you inform us of your wish to delete your account.

WHO DO WE DISCLOSE YOUR PERSONAL DATA?

Our company may disclose your personal data, for the fulfillment of its contractual obligations, to third party service providers who process personal data on our behalf, such as cooperating Credit Institutions for the processing of card payments, cooperating transport companies for the transfer and the delivery of our products to you who ordered, website hosting and management companies, companies providing secure storage of your personal data.

In addition, we may disclose personal data to third parties when such disclosure is required to comply with a legal obligation to which we are subject.

Disclosures of your personal data are protected by appropriate protection measures by entering into special agreements, whereby we require our subcontractors, suppliers and third party service providers to implement appropriate technical and organizational measures to protect your personal data.

Your personal data that we process, through our E-Shop, are stored securely within the European Union (Greece and Germany) and we do not transmit your personal data outside the European Union.

HOW DO WE PROTECT YOUR PERSONAL DATA?

Our Company takes all appropriate organizational and technical measures for the security and protection of your personal data from any form of accidental or unlawful processing. We use the most modern and advanced methods to ensure maximum security.

Our website and our E-Shop use the TLS protocol, for secure online commercial transactions. This encrypts all Data you provide, including your name, password and address, so that it cannot be decrypted or changed in transit over the Internet.

In addition, the information used to identify you as an account user is two: the Login Code (Username) and the Personal Secret Security Code (Password). Each time you register your details, you are given access to your personal account. The specific process is achieved safely through encryption during their transfer to the internet and the servers of the Company. By the same standards, you are given the possibility to change your Personal Secret Security Code (Password) as often as you wish. After entering the desired code, the new code is coded and stored in the Company's systems. For this reason, you are the only one who knows your password and you are solely responsible for keeping the password confidential from third parties.

All payments made using a card are processed through ALPHA BANK's electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

II. PROCESSING OF PERSONAL DATA THROUGH THE CONTACT FORM

At https://manto.gr, there is a contact section with all the company's contact information in order to facilitate communication with any interested party.

FOR WHAT PURPOSE DO WE COLLECT YOUR DATA?

In order to manage and respond to your inquiries and requests, information is used strictly to satisfactorily respond to your inquiries or requests and will not be disclosed to third parties other than those listed in this policy or where disclosure is required or permitted by law.

ON WHAT LEGAL BASIS DO WE BASE THE PROCESSING

Our company processes the above data, based on your consent that you provide by contacting us.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

Our Company is obliged to keep your personal data for as long as is necessary to answer your question or request.

WHO DO WE DISCLOSE YOUR PERSONAL DATA?

Our company may disclose your personal data for the fulfillment of its contractual obligations, to third party service providers who process your personal data on our behalf, for example (indicatively mentioned), cooperating Credit Institutions (ALPHA BANK) for payment processing, partner transport companies for the transport and delivery to you of our products that you have ordered, hosting and Website management companies, companies providing secure storage of your personal data.

In addition, we may disclose personal data to third parties when such disclosure is required for our compliance with a legal obligation to which we are subject.

HOW DO WE PROTECT YOUR PERSONAL DATA?

NOTICE OF YOUR RIGHTS

You have the following rights in relation to your personal data

RIGHT OF ACCESS - CORRECTION:

You have the right to be informed and request access to any of your personal data that we may hold. If you find that they are inaccurate or incomplete, you can ask us to modify or update them.

RIGHT TO DATA PORTABILITY:

Under certain conditions, you have the right to request a copy of the personal data you have provided to us in electronic form and to transfer that personal data to the service of another controller.

RIGHT OF LIMITATION:

You have the right to ask us to temporarily or permanently stop processing all or some of your personal data, where:

a) we no longer need your personal data for the purposes of the processing, but you need the said data to establish, exercise or defend legal claims or

b) you have objected to processing justified on grounds of legitimate interest (see below), pending verification as to whether we have compelling legitimate grounds to continue the processing, or

c) the processing is unlawful, but you do not want us to delete your data.

d) dispute the accuracy of the personal data until we take the necessary steps to correct or verify its accuracy.

In the above cases, we will process your personal data exclusively upon your consent or for the establishment, exercise or defense of legal claims.

RIGHT OF DELETION:

You have the right to ask us to delete your personal data, unless we can either demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms or where we need to process the data for the establishment, exercise or defense of legal claims.

RIGHT TO WITHDRAW CONSENT

Depending on the case, you have the right to withdraw your consent at any time, without prejudice to the lawfulness of the processing based on consent before its withdrawal. So if e.g. wish to opt out of receiving marketing messages, you can change your settings by deactivating the corresponding toggle.

RIGHT TO OBJECT:

Provided that the conditions set by law are met, you have the right to object at any time to our processing of your personal data, based on reasons related to your personal situation, as well as to object to the processing of your personal data for promotional purposes. If you object, we must stop processing, unless we can either demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or where we need to process the data for the establishment, exercise or defense of legal claims.

RIGHT NOT TO SUBJECT TO AUTOMATED DECISION MAKING

You have the right not to be subject to a decision based solely on an automated decision-making process, such as profiling, if the decision would have legal implications for you or other equally important implications.

RIGHT OF TERMINATION:

You also have the right to file a complaint with a supervisory authority if you believe that the processing of your personal data violates applicable law. You can exercise this right by contacting the Hellenic Personal Data Protection Authority, Kifisias Avenue 1-3, 115 23 Athens, Greece, Contact Phone: +30 210 6475600, Fax: +30 210 6475628, E-mail: contact@ dpa.gr

For more information about your rights, to exercise them or if you have any questions about the processing of your personal data, please contact us at +30 22840 22635 and email address mandoparos@gmail.com .

Please note that we may request verification of your identity and reserve the right to charge you a fee where permitted by law, for example if your request is manifestly unfounded or excessive. We will try to respond to your request within the time limits set by law.

This policy will be renewed and updated from time to time based on the applicable national and community legislation. This version was drawn up on 10/10/2022.

Cookies Policy

We use cookies to improve the operation of manto.gr, your proper browsing, your easy connection and your smooth movement on its individual pages. At the same time, cookies allow us to present you with advertising & educational content related to your interests and needs.

Also , cookies help us analyze how visitors use our website, how they browse and where they struggle. In this way we can constantly optimize the operation of the e-shop and deal with any problems that may arise.

All information collected from these cookies is used only to improve your shopping experience, structure and content of manto.gr.

For more information see here.

THE CONSUMER DOES NOT HAVE AN OBLIGATION TO PAY IF HE DOES NOT RECEIVE THE LEGAL DOCUMENT (PROOF - INVOICE)

FEK 3313Α/12.12.2012

Product Prices

We always take care to ensure that all prices on the website are accurate and harmonized with our printed price list. However, errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to re-confirm the order at the corrected correct price or cancel it. If it is not possible to contact you, we will consider your order canceled and we will refund any amount you have paid. We are not obliged to supply you with any product at the wrong lower price (even if we have sent you the Order Confirmation).

Ordering process

Our goal is to serve you through a simple, fast, safe and enjoyable transaction and ordering process with the following process:
1. Select the product you want and click on the relevant "Buy it" icon to buy the item you are interested in and add it to your cart.
2. You can also select items that you would like to buy at some point in the future and place them on your wish list. You can create an order from your wish list at any time 3. During the purchase process there are detailed steps that guide you to complete your order.
4. After your order we will contact you by email (in the email you have indicated to us) or by phone to confirm your order. If it is not possible to contact you, the order remains pending for one week. If the above period elapses without action, your order will be automatically canceled.
5. Orders made from Greece are accepted and consequently shipments are made only within Greece. The order is sent to the address indicated by the customer, by means of the MANTO store selected. The order is sent within 3 (three) working days. There is also the possibility of receiving your order from our store.

Returns

Our online store gives you the opportunity to return and replace the products you bought due to your non-physical presence during the purchase.

NOT RETURNED, BATTERIES AND ELECTRICAL PARTS.

In case you want the return of the products you received you should send us an e-mail at mandoparos@gmail.com or contact phone 22840 22635 describing the return request and you will receive our reply.

Product returns and replacements can only be made if all of the following conditions are met:

The return must be made within 14 working days from the day of receipt of your order.
The product (s) must be intact (s) and not used.
The product (s) must be followed by all the accompanying documents (receipt of retail sale, Delivery Note-Invoice, etc). All return costs are borne by the sender.

All return costs are borne by the sender.

Product replacement

If the customer wishes to change the product, the return to us must be marked "Recipient Charge". As soon as we receive your parcel, we will proceed with the change and the shipment of the order will be charged with 4€ shipping costs.

Defective products

If the product is defective then it can be either replaced with the same product, or purchased of equal value, or refunded. The refund will be made by deposit in the bank account that will be notified to us. Your refund will be completed within 5 days from the day our store receives the products. The return also includes the shipping costs that may have been paid during the initial order.

Order cancellation

For any cancellation of an order (in whole or in part) you should contact immediately via e - mail to: mandoparos@gmail.com . The possibility of canceling the order is given until the time when we will inform you about the shipment of your order. Any cancellation after this period is impossible.